Cancellations or charges:
You must notify our office during our reservations hours above at least two hours in advance for town car pick-ups in northern NJ, at least four hours in advance for other tri-state area town car pick-ups, and at least 24 hours in advance for vans, stretches, SUV’s, Buses and any long-distance reservations. Account will be charged for any late notification.
In the unlikely event that you do not see your chauffeur at the designated pick-up location, please call at 201-628-1225 for immediate assistance. We are in constant contact with the driver will clear up the problem immediately. If you leave the designated meeting area or address without contacting us, you will charged a no-show fee.
If you are unusually delayed in getting to the designated area to meet your chauffeur, please call our office in order for us to hold the driver on location. Waiting time charges may apply.
Luxury Ride limo reserves the right to cancel or postpone rides in bad weather if road conditions are deemed unsafe.
Gratuity, tools, parking, waiting time, stops, night/holiday charges, process charges and local sales tax are additional and valuable and will be determined upon completion of the ride. Please inquire about additional fees when making your reservation.
Account will be charged for any late cancellation or charges, process charges and local sales tax are additional and variable and will determined upon completion of the ride. Please inquire about additional fees when making your reservation.
Account will be charged for any late cancellations or changes, and for any reservations made resulting in a no-show Late cancellations / no-show fee is either the full cost of the trip, or the full cost of the trip from our base in New Jersey to the pick-up location, whichever is lower. (Full cost = basic fare plus tolls, parking, process/fuel charges and night/holiday charges when applicable. Hourly reservation will be charged the minimum number of hours.)
Waiting time grace period:
15 minutes for non-airport pick-ups, 30 minutes after landing for domestic airport arrivals, 60 minutes after landing for international arrivals. Because we constantly monitor and update flight arrivals information, you will not pay waiting time on a delayed flight. However, if the flight is delayed or diverted as it is about to land or delayed after landing (i.e., landed but waiting for a gate) waiting time will apply. Also there is a $15 surcharges on pick-ups between midnight and 5:00 am, and on certain holidays.